CAREERS

Milestone Plumbing, Inc. is a well-established, growing plumbing company serving residential and small commercial clients primarily throughout Milwaukee, Waukesha, and Ozaukee Counties. Since 2011, we have built our reputation on strong values, exceptional client service, and a supportive team environment.

We are seeking a dependable, organized Administrative & Client Service Coordinator to strengthen our office team. This position will provide essential coverage for adminis­trative respon­si­bilities, incoming calls, scheduling, dispatch support, and client follow-up. The right person enjoys helping others, learns quickly, follows through, and is willing to jump in wherever needed to help the company and team operate smoothly.

What You’ll Do

You will support clients, office teammates, and field profes­sionals while helping create consistency and efficiency across our daily operations. Key respon­si­bilities include, but are not limited to:

Team & Process Support

• Work collab­o­ra­tively with office and field teammates and communicate respectfully at all times.

• Follow established procedures while helping identify ways to make work clearer, faster, and more consistent.

• Maintain confiden­tiality and use good judgment when handling client, employee, and company information.

• Participate in team huddles, training, and ongoing development.

• Contribute to a positive culture built on communi­cation, ethical conduct, commitment, teamwork, leadership, support, safety, and gratitude

Administrative & Office Support

• Prepare routine estimates, customer correspondence, paid receipts, and other standard documents.

• Enter and maintain accurate information in ServiceTitan, QuickBooks, trackers, and company files.

• Help maintain an organized, profes­sional office environment.

• Assist with payment entry, deposits, invoice follow-up, receipt tracking, and other basic accounting support as trained.

• Support parts receiving, warranty tracking, vendor follow-up, and communi­cation with showrooms or suppliers.

• Assist with cleanup projects to correct records and improve data tracking. 

• Take on additional respon­si­bilities and cross-training as needed to provide dependable office coverage.

• Assist with permits, inspection scheduling, permit tracking, and job documentation.

Phones & Client Service

• Answer incoming calls, greet visitors, and respond to client requests with profes­sionalism and warmth.

• Listen carefully, gather accurate information, and route calls or requests to the appropriate team member.

• Return voicemail messages and assist with website inquiries, emails, and routine client questions.

• Help schedule service calls, estimates, quoted work, inspections, and return visits.

• Provide timely updates and follow-up so clients know what to expect and open items are not overlooked.

• Support client concern resolution and communicate issues promptly to the appropriate team member.

Dispatch & Field Team Support

• Assist with daily dispatching, plumber routing, and schedule changes under the direction of the Client Service & Dispatch Coordinator or Office & Operations Lead.

• Communicate schedule information and job updates accurately to clients and field teammates.

• Help prepare job information, notes, documents, and client details so plumbers are ready for each appointment.

• Monitor the schedule for gaps, conflicts, delays, and opportu­nities to improve efficiency.

• Help coordinate parts, materials, supplier information, and return visits needed to complete jobs.

What We’re Looking For

• Friendly, confident telephone presence and strong written communi­cation skills.

• Genuine desire to consis­tently help clients and support teammates.

• Strong organi­zation, attention to detail, and ability to follow through on multiple open items.

• Comfort learning new software, procedures, and technical information.

• Ability to remain composed and flexible in a fast-paced office where priorities may change.

• Dependable, accountable, and willing to take ownership of assigned responsibilities.

• Positive team player who is receptive to feedback and willing to help outside a narrow job description.

Bonus Points If You Have

• Experience in customer service, dispatch, scheduling, adminis­trative support, or a call-center environment.

• Experience with ServiceTitan, QuickBooks, Microsoft Office, or similar business systems.

• Experience in plumbing, HVAC, electrical, construction, or another home-service business.

• Familiarity with permits, inspections, accounts receivable, or vendor and parts coordination.

What Sets You Apart

• You notice what needs to be done and take initiative to help.

• You communicate clearly, confirm details, and close the loop.

• You balance speed with accuracy and treat every client interaction as important.

• You enjoy being part of a team and understand that strong office support helps everyone succeed.

• You are curious, coachable, and motivated to grow your respon­si­bilities over time.

Why You’ll Love Working Here

This role is part of a stable, values-driven company where each team member has a direct impact on the client experience and the success of the entire team. You will work closely with supportive coworkers, skilled field profes­sionals, and company leadership while helping Milestone continue to strengthen its systems and service.

We offer a competitive compen­sation package including:

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Paid time off (PTO)

• Paid holidays 

• 401(k) with company match 

• Opportunity for growth and development

Apply If You Want To

• Be part of a team that prioritizes account­ability, excellence, and a positive culture.

• Develop valuable experience in customer service, scheduling, dispatch, and business operations.

• Make a direct impact on the experience of clients and field teammates.

• Help improve systems and support the continued growth of a stable local company.

• Build a long-term career with opportu­nities to learn and grow.

Milestone Plumbing is growing, and we are seeking a Wisconsin Licensed Plumber to join our team. You are the ideal candidate if you are passionate about your trade and committed to providing excellent service to our clients.

The culture at Milestone Plumbing is about empowerment, teamwork, and collab­o­ration! If chosen to join our team, you will grow profes­sionally and personally. If this opportunity sounds interesting, we would like to meet you!

Our ideal candidate:

• Is a Wisconsin Licensed Plumber 
• Maintains updated knowledge of current plumbing standards and codes
• Has a valid driver’s license and an insurable driving record
• Maintains profes­sional appearance and conduct
• Possesses a positive attitude
• Enjoys working with people
• Wants to be part of a team
• Demonstrates the ability to problem-solve and troubleshoot
• Possesses excellent communi­cation skills
• Can lift at least 50 lbs.

Celebrating our employees is at the core of our company. At Milestone Plumbing, we believe every person deserves to be honored, whether for a work anniversary, a birthday, or a significant profes­sional accomplishment. We believe in having fun and supporting each other. If this opportunity and this work culture speak to you, we want to hear from you today!

As part of the Milestone Plumbing team, you will enjoy many fabulous benefits, including:

• Company-paid medical, dental, vision, and life insurance (100% of employee premium paid and a low deductible plan)
• Paid time off and paid holidays
• Company-matched retirement plan
• Paid, ongoing training & Professional development
• Company trucks (fully stocked and well-maintained)
• Company outings
• Company tablet
• Bonus Pay

Milestone Plumbing’s vision is Quality Conscious, Client Focused …Every Job, Every Day! If you are looking for a team that goes the extra mile for clients and team members, and if you want to make a difference, we want to hear from you!

License/​Certification:

• Wisconsin Licensed Plumber (Required)
• Driver’s License (Required)

If you are a Wisconsin Licensed Plumber OR Apprentice please tell us about yourself in the form below.