About Us

“I took to plumbing very naturally and enjoy doing it,” says Scott. Growing up, he thought he’d be an architect, but preferred the actual hands-on work that plumbing requires. He wants to help every client he can, and the more challenging the project, the better he likes it. His affinity for working with his hands doesn’t stop when work hours are over; in his spare time, he loves tinkering with classic cars. The one tool he couldn’t bear to be without is his Apple Air Pods, and he’d love to see Morgan Wallen in concert. He plays volleyball when he gets the chance, and cheers on the Packers. As far as classic Wisconsin food choices go, he’s a fan of pizza, vanilla custard with chocolate chip cookie dough from LeDucs, and dinner at the Golden Mast supper club in Okauchee.

When you call Milestone, Katie is one of the first people you’ll talk to. When she wanted to learn more about the trades, she gravitated to plumbing. Now she cites Jess as her biggest influence and a plunger as the one tool she couldn’t live without. She loves cheering on successes, whether it’s helping clients through their difficulties, seeing her coworkers advance through their appren­ticeships, or watching her cheerleader daughter execute cheers of her own. A big Bucks fan, Katie loves going to the gym and plays basketball herself, ​“But I’m not very good!” Her ideal evening is hanging at home with her family and her three cats, Gizmo, Panther, and Nue, watching movies and having dinner together — but she’d happily spend a night out if the All-American Rejects were in town. Her favorite place for custard is Kopps, where she opts for the flavor of the day instead of a single favorite. Her favorite food is sushi, but for comfort food, she loves Clifford’s Supper Club in Hales Corners.

As one of the first people clients speak to when calling Milestone, Trina is adept at handling even high-stress issues. The best days at work are ​“when a client is so thankful we were able to help them in a panicky situation. We can calm them and talk them through it, so we can get all the information needed to assist them.” What’s the one tool she would never be without? ​“My coffee maker!” When she was growing up, she considered becoming a financial accountant: ​“I wanted to move to California and take care of the famous people’s money.” She’s a fan of all of Wisconsin’s sports teams and plays volleyball for fun. She loves exploring Wisconsin towns and visiting small, local businesses; in the summer, her best place to be is on her family’s boat. Trina’s household includes a Golden Retriever, Whiskey, and a cat, Tonic. Her choice of custard flavor changes with the seasons — pumpkin in the fall and butter pecan the rest of the year — but her favorite place to get it is always Noble Brothers in Waterford. She loves white chicken chili. Her favorite supper club is The Waterfront on Brown’s Lake. Asked what concert is on her wish list, she answers, ​“PINK!”

Allie’s friendly greeting may be one of the first things you hear when you call Milestone. When she was growing up, she wanted to be a teacher but then became interested in the trades; you can see her teaching instinct as she talks callers through their problems and figures out just how to help them. She never stops learning, and her favorite part of the job is working with her colleagues and gaining insights into the trade and practical skills — it’s no surprise she cites her coworkers as her biggest influence. Her most valuable tool is her computer. When not at work, she prefers to spend time outdoors, or cheering on the Milwaukee Admirals or the Bucks. She’s a big fan of 3 Doors Down and hopes she’ll be able to see them play together again. She loves classic Wisconsin food: Kopp’s chocolate custard, a great burger, and the traditional supper club experience at The Packing House in Milwaukee.

Charlie loves the hands-on nature of his work and having so many opportu­nities to help people. His biggest profes­sional influence has been Jess: ​“She is truly an inspiration in every aspect of the plumbing trade.” His most memorable profes­sional experience has been traveling to Las Vegas and Orlando to work with Moen for their trade show booth. The one tool he wouldn’t be caught without is his Milwaukee M12 copper tubing cutter. When he was a boy, he wanted to be a NASCAR driver; now he fulfills his need for speed by working on and riding motorcycles. Outside of work, he plays team volleyball, golfs, and roots for the Brewers and the Detroit Lions. He and his wife, Amanda, have a house full of animals: two dogs, Savanna and Lainey, a cat, Coco, and a rabbit, Kevin. His favorite food is pizza and steak, his favorite custard is vanilla with strawberries at Leon’s, and his favorite supper club is the legendary Wilmot Stage Stop. If he could see any concert at all, he would turn back time and see Elvis Presley live.

For Alex, working at Milestone hits the magic combination of working with his hands and helping people — his favorite part of the job is seeing the reaction from clients once their problems have been solved. The one must-have tool in his work kit is his Channellocks. When he’s not working, Alex loves spending time with his family, friends, and his two cats. Growing up, he wanted to be a profes­sional athlete; now he cheers on the Bucks and the Brewers. If he could see any musician play live, it would be Morgan Wallen. His favorite custard is Kopps’ chocolate-chip cookie dough, and his favorite supper club is Johnny Manhattans in Hubertus.

What does Dan love about plumbing? That every day is different. ​“The broad variety of the field itself was always interesting to me,” he says. He loves being able to diagnose and fix complicated problems in systems that people rely on — especially when other companies have tried and failed to resolve the issue. The educational schooling required has had the most influence on his career. ​“The majority of us take plumbing for granted and don’t realize how fortunate we are to have plumbing systems in homes and businesses.” When it comes to his most essential tool, he sticks with the fundamentals — a steel ruler. He enjoys spending his free time with his wife, friends, and family. A sports fan, he wanted to be a pro basketball player when he grew up; he still plays basketball, hockey, and badminton, and follows the Milwaukee Bucks and the St. Louis Blues ice hockey team. For concert tickets, he chooses Trans-Siberian Orchestra. He loves Mexican food, and he’s not picky about where he gets his custard, as long as he can have his chocolate shake.

Evan enjoys working for Milestone because of the team atmosphere and how much he can learn about the plumbing industry. Outside of work, he spends his time playing video games. As a young lad, he enjoyed skiing with his family. His favorite food is street tacos, and his favorite snack is Cheez-Its. Evan’s choice is also burgers over brats.

Jake always heard that plumbing was an incredibly rewarding career; since he joined Milestone, he can confirm it. He loves the hands-on work and the challenge of completing multiple new construction projects and he cites his instructors in the appren­ticeship program and the journeymen he worked under as his greatest profes­sional influences. The one tool he won’t be without is his pitch level. When not at work, he spends time with his wife, three daughters, and his dog, Reggie WhitePaws. When he was a kid, he thought he’d be a gym teacher when he grew up; as a football fan, he roots for the Packers and the Notre Dame Fighting Irish. He loves butter pecan custard, good barbecue, and traditional supper clubs; his favorite is Richard’s in Dunbar. If he could see any concert, past, present, or future, it would be Led Zeppelin.

“I like working with my hands, solving problems and helping my community,” says James. He cites all his coworkers, bosses, and mentors as influences. Every day brings new challenges, and the job is always fun. ​“Pretty much any time I’m able to work with my coworkers is a good time.” His must-have tool is his pair of Milwaukee locking pliers. When not working, he loves to travel, golf, play pickleball and basketball, and cheer on the Marquette men’s basketball team. His favorite food is a good chicken sandwich, and he’s a big fan of the menu at the Water Street Brewery. For his favorite custard, it’s worth a drive up to Cedarburg to get cookies & cream from Hefners. And if time travel was possible, he’d snag tickets to see Johnny Cash play live.

For Jason, his job is a perfect combination of problem solving and hands-on work, with the added benefit of there always being something new to learn. ​“Every day we get to put people at ease, knowing that we can solve their plumbing problems.” He appreciates the stability of his career, and that it offers him the ability to be the provider his family needs. The one tool he wouldn’t want to be without is his M12 portable bandsaw. When not at work, Jason loves to be outdoors, whether it’s on his backyard patio or hiking in the north woods with his dog, Ellie Mae. He’s an enthusiastic sports fan: He follows the Packers, Brewers, and Bucks, and plays beach volleyball in three out of the four seasons. He appreciates the classics: he loves the vanilla custard from Culver’s and his dream concert is the Rolling Stones. His favorite food is chicken wings, and he still thinks wistfully of the now-closed Al Gen supper club in Rhinelander. When he was a boy, he thought he’d grow up to be a cattle rancher.

Kevin always enjoyed building things, and when it came time to choose a career, he says, ​“Plumbing looked fun!” As part of the service management team at Milestone, Kevin helps the apprentices and pre-apprentices sharpen their skills and learn more about the plumbing industry. One of his favorite parts of his job is working with so many different people. The one tool he couldn’t live without is his small Sawzall. When he was a boy, he wanted to be a profes­sional fisherman; now he enjoys fishing in his free time, along with cheering on the Packers and walking his dog, a Cavachon named Dash. Asked to name his favorite food, he can’t choose between pizza and burgers. When indulging in Wisconsin classic food, he chooses Culver’s for custard, where he orders a hot fudge malt, and McGregor’s Blink Bonnie’s in St. Germaine as the best supper club. If he could see any band live, it would be Rush.

Tyler first got interested in plumbing thanks to a school visit by some of the Milestone crew, so he’s delighted to be working with them now. ​“I had a class all about the trades, and we built a half bathroom. Jess, Scott and Charlie came in and taught us all about plumbing.” The problem solving hooked him: ​“I remember beginning to learn the code book — I realized just how intricate it was. For the first time I was excited about going to school.” The biggest influence on him has been his coworkers. ​“All the plumbers I’ve worked with have been very knowledgeable and passionate about what we do.” His favorite tool is his pair of Channellocks. When not at work, he spends as much of his free time as possible outdoors, hunting, fishing, and hiking with his dog, Mojo. When he was growing up, he wanted to be a firefighter. He’s a big sports fan, and the Packers, Brewers, Bucks, and ​“anything Badgers” keep him busy year-round. He loves a good burger and Kopps chocolate custard. If there was any band he would have wanted to see live, it was The Grateful Dead.

“In high school, I took a class where I got to help build a house from the ground up and experience all the trades,” Philip says. ​“Plumbing was the most interesting to me.” Since joining Milestone, his biggest influence has been learning from everyone else at the company, and his proudest achievement has been helping to install donated water heaters to help families impacted by the 2025 floods. His most-prized tool is his pair of Channellocks. In his free time, he enjoys the outdoors, spending time hiking and rock climbing, and cheers on the Bucks and the Brewers. His loves food waffles — any time of day — and his favorite place for custard is Kopps, where he usually opts for cookie dough. Asked to name the best Wisconsin supper club, he names Inwood in Hatfield. He’d love to see Lil Baby live. And interestingly when he was a boy he wanted to be an astronaut.

Evan knew he wanted to work in a trade and took a deliberate approach to figuring out which one. ​“I liked the trades classes in high school,” he recalls. ​“I went through all of them and I liked plumbing the most.” After a day shadowing a plumber at Milestone, he knew where he wanted to be. He loves being able to work with his hands and see the finished product take shape. Evan’s biggest profes­sional influence has been the journeymen he’s worked with. ​“They are the reason I learn and grow — they teach me what I need to know.” His one must-have tool is his Channellocks. His best work experience so far was when the Milestone team built a playhouse for a child with cancer, giving back to the community in the best way. When not at work, he loves hanging out with friends or family, golfing, or going to a sporting event. Evan played baseball in high school and even wanted to be a profes­sional baseball player; he’s a big fan of the Milwaukee Brewers, Bucks, and Badgers, plus the Carolina Panthers. His favorite place for custard is Culver’s, where he orders red raspberry or ​“anything mint,” and his favorite food is a choice between steak, pizza or tacos. As for what concert he’d like to see — tickets to see Jason Aldean would make him happy!

Will knew he wanted to get into the trades, and plumbing was the profession that interested him the most. He loves the outreach part of his work, building relationships with his coworkers and others in the plumbing community as well as with Milestone’s clients, one happy client at a time. His most valuable tools are his pipe wrenches. When he’s not working, he spends time with friends and family, golfing, and walking his dog Dempsey, a pit bull/​black lab mix. He likes his custard classic (Leon’s vanilla) and his rock and roll alternative — his dream ticket is to see the Foo Fighters. He wanted to be a sports reporter when he was growing up, and now he cheers on his Chicago teams, the Bears and the Bulls. His favorite food is steak, and he has a sweet spot for the Greek-inspired food at Avli in Brewer’s Hill.

For Ryan, choosing a career was all about finding out where he was needed. ​“I have always wanted to learn a skill that I could be proud of, especially when it comes to building things that help our society function properly. While researching careers I saw that plumbing was in the biggest need of workers, so I decided that I should pursue that and see where it takes me.” His biggest influence has been his coworkers; he’s impressed by their profes­sionalism and how much they care about their craft. He is learning a ton by watching them and helping them, and he calls his brain his most irreplaceable tool. When not at work, he loves to be outside, preferably on a hiking trail. While he no longer plays organized sports (he used to play football, baseball, basketball, and ran track and cross country), he’s still physically active, working out at the gym, running, and hiking, and he’s a big fan of all the Wisconsin sports teams. In fact, if asked to choose his dream concert ticket, he doesn’t much care who’s playing as much as where they’re playing — at the Super Bowl. His favorite food is beef, rice, and broccoli, and his favorite place for custard is Gilles, where he sticks with the classic vanilla. Ryan has three cats, Ryu, Roxy, and Renge.

Michael’s interest in plumbing was first sparked during a trades class at Wauwatosa East High. ​“I found plumbing to be the most interesting and fun trade compared to the others.” His biggest influence so far was his high school teacher, Mr. Griffie, ​“who gave me the opportunity to try plumbing in his class.” He loves getting out on a job and pitching in; his favorite experience so far was in helping Jake with an underfloor job. ​“I find those really interesting and good for learning.” His must-have tool is his Sawzall. In his spare time, he enjoys hitting the gym, then trying a new restaurant or a new type of food, followed by a nap. So far, his favorites are the tacos at El Jalapeño in south Milwaukee and the papaya salad at Mekong Café in Washington Heights. He has one pet, a cat named Tiger. Given the chance to see any artist in concert, Michael would choose Drake or Daniel Caesar. On the question of custard, he opts for ice cream — chocolate — at Baskin Robbins.